In order to change or return a product you have 14 days from the date of arrival of your purchase. Any change or refund will only be accepted if the item is in perfect condition and with its original packaging. Any exchange for another item will generate new shipping cost that will be at your charge. Refunds will be payable with the same payment methods you chose during the initial purchase within 5 days after the reception of the product in our warehouse.
How to return a product?
- Send us an e-mail to firstname.lastname@example.org indicating your order reference in order to obtain your Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA number.
- On the packing list of the initial shipment, write down the number (count) of products that you want to return in the column “return quantity”, along with the reason why you return it in the column “return code”.
- Include the packing list with all the information needed in the return package.
- Attach the provided return label to the parcel, ensuring the original shipping label is not visible. Remember to obtain proof of deposit and tracking number of your postage in order to properly execute the return.
- The return will be treated in the next 5 days following the reception of your package in our warehouse.